Support and FAQs
We hope that your experience with cotonfraisfashion.com is as effortless as possible, however, we do acknowledge that questions may arise.
Where is my order?
This is a question we frequently get asked to we put together a page here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order.
What is my tracking number?
Tracking will be available 2-3 days after your order. Please do reach out if you haven’t received yours after 7 days by contacting support.
Ammendments and Cancellations
If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.
My Item Arrived Damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.