FAQs
Support and FAQs
We hope that your experience with cotonfraisfashion.com is as effortless as possible, however, we do acknowledge that questions may arise. If you would like "personal customer service" regarding your order; i.e. recommendations on other apparel options, matching accessories, etc., please email us at cotonfraisfashion@gmail.com and we will respond immediately. We will make sure that we accommodate your every need.
Where is my order?
This is a question we frequently get asked to we put together a page here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order.
What is my tracking number?
Tracking will be available 2-3 days after your order. Please do reach out if you haven’t received yours after 7 days by contacting support.
Amendments and Cancellations
If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.
We accept orders for exchange or credit only within 14 days of purchase in original receipt.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
We hope that your experience with cotonfraisfashion.com is as effortless as possible, however, we do acknowledge that questions may arise. If you would like "personal customer service" regarding your order; i.e. recommendations on other apparel options, matching accessories, etc., please email us at cotonfraisfashion@gmail.com and we will respond immediately. We will make sure that we accommodate your every need.
Where is my order?
This is a question we frequently get asked to we put together a page here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order.
What is my tracking number?
Tracking will be available 2-3 days after your order. Please do reach out if you haven’t received yours after 7 days by contacting support.
Amendments and Cancellations
If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.
We accept orders for exchange or credit only within 14 days of purchase in original receipt.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Cancellations
- You must contact us within 24 hours.
- We cannot cancel your order once it has already been shipped.
My Item Arrived Damaged
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
Contact us
If we still haven't managed to answer your question please feel free to contact us at 561-406-5522 and we'll get back to within 24hrs :)