Support and FAQs

We hope that your experience with cotonfraisfashion.com is as effortless as possible, however, we do acknowledge that questions may arise.

Shipping IconWhere is my order?
This is a question we frequently get asked to we put together a page here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order. 

Tracking iconWhat is my tracking number?
Tracking will be available 2-3 days after your order. Please do reach out if you haven’t received yours after 7 days by contacting support.












Ammendments icon

Ammendments and Cancellations







If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.  

 We accept orders for exchange or credit only within 14 days of purchase in original receipt.

We Can Change:
    - Your delivery details
    - Your name
    - Your email
    - Your phone number
    - You must contact us within 24 hours.
    - We cannot cancel your order once it has already been shipped.  

Damaged icon

My Item Arrived Damaged

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please reach out with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.

Contact us icon Contact us
If we still haven't managed to answer your question please feel free to contact us at 561-406-5522 and we'll get back to within 24hrs :)